Shipping policy
Nalagi Noble Kava
At Nalagi Noble Kava, every order is grown, processed, and packed with the same care that goes into our HACCP-compliant facility in Labasa, Fiji. This policy explains how we get your Yaqona to you, wherever you are in Fiji, Australia, New Zealand, or the wider Pacific.
Order Processing
- Orders are processed within 1–2 business days of purchase (Monday–Friday, excluding public holidays in Fiji and Australia).
- You'll receive a confirmation email once your order is placed, and a shipping confirmation with tracking details (where available) once it leaves our warehouse.
- Orders placed on weekends or public holidays begin processing the next business day.
Where We Ship From
We fulfil orders from two locations depending on your delivery address and stock availability:
- Fiji — shipped directly from our Labasa facility for domestic Fiji orders and select Pacific destinations.
- Australia — shipped from our Australian warehouse for Australian orders, which generally means faster delivery and simpler customs clearance for our Australian customers.
If your order includes items fulfilled from both locations, it may arrive in separate shipments — you won't be charged extra shipping for this.
Where We Ship To
We currently ship to:
- Fiji (domestic)
- Australia
- New Zealand
- Selected Pacific Island destinations
If your country isn't listed at checkout, please [contact us] — we're expanding our shipping network regularly and may be able to arrange delivery.
Estimated Delivery Times
| Destination | Estimated Delivery (after processing) |
|---|---|
| Fiji (domestic) | 1–2 business days |
| Australia | 1–3 business days |
| New Zealand | 3–5 business days |
| Other Pacific destinations | 3–5 business days |
These are estimates, not guarantees. Delivery times can be affected by customs processing, remote-area logistics, and carrier delays, particularly for outer-island and rural addresses.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order weight, and chosen shipping method. Any applicable duties, taxes, or import fees for international orders (Australia, New Zealand, and Pacific destinations) are the responsibility of the customer unless otherwise stated at checkout.
Kava Import Regulations
Kava (Yaqona) is a regulated product in a number of countries, including import quantity limits, licensing, or biosecurity requirements. Before placing an international order, please check your country's current rules on importing kava for personal or commercial use. Nalagi Noble Kava is not responsible for shipments seized, delayed, or returned due to a customer's local import restrictions, though we're happy to advise on compliant packaging and documentation where we can.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email. Please allow up to 24 hours for tracking information to update after dispatch.
Delays, Lost, or Damaged Shipments
- Delays: If your order is taking longer than the estimated delivery window, contact us with your order number and we'll investigate with the carrier.
- Damaged in transit: If your kava arrives damaged, please email us photos of the packaging and product within 48 hours of delivery and we'll arrange a replacement or refund.
- Lost shipments: If tracking shows no movement for an extended period, we'll open an investigation with the carrier on your behalf.
Questions
For any shipping questions, reach out to us at [insert support email] or through our contact page, and we'll get back to you within 1–2 business days.